Support
How can we help?
Common questions
Where do I find my tracking number?
It appears the moment you create a label, and it's in your dashboard under My shipments. It always looks like ELV followed by nine digits.
My package hasn't moved in a day. Is it lost?
Parcels can sit between scans while they move between hubs. If there's no update for 48 hours, send us the tracking number and we'll chase it.
Can I change the delivery address?
Before the first pickup scan, yes — message us with the tracking number and the corrected address.
Do the prices shown include duties?
Rates shown are estimates for transport only. International duties and taxes are billed separately by customs.